FREQUENTLY ASKED QUESTIONS
To further assist you, all the frequently asked questions we receive from our clients from placing order, effectiveness of products and other concerns, are indicated here. If you still have other questions or concerns, please feel free to contact us.
Why should I switch to Mosbeau when there are plenty of other whitening/skin care/anti-aging products in the market?
First, Mosbeau is specially formulated to provide superior whitening, anti-aging, moisturizing and skin care for the Asian Skin. Second, it is exclusively made in Japan. Because it is made in Japan, which is one of the most credible cosmetic producers in the world like Europe and USA, all our products are guaranteed high-end and of high-quality. Third, all Mosbeau products are developed from the highest quality, proven safe and effective ingredients from Japan. Our products contain Placental Protein, the #1 whitening ingredient in Japan, which is also being used there for medical purposes. It also contains Collagen, Vitamin C, Glutathione and other potent whitening and skin care ingredients. The formulation of Mosbeau products are very unique that no other brands resembles it; and at the same time, it pioneers in combining Placental Protein, Collagen, Glutathione and Vitamin C in products. Lastly, Mosbeau products gives fast, visible effects and millions of women in Japan, where Mosbeau started, and dermatologists can attest to it.
I’m interested with a Mosbeau product, how will I place my order?
The best way to place your order is to call our customer service toll free number (if your calling from Japan) 0120-924-890 / 03-4580-0315, (if calling from Philippines) 856-9000 or 0917-8994483 and (if calling from other country) (81) 0120-924-890 / (81) 03-4580-0315.
How will I claim the product I purchased? Will it be delivered?
For Japan orders, we’ll have your product delivered thru Sagawa Takkyubin, the official courier of Mosbeau in Japan.
Is there a delivery charge?
Orders are subject to additional ¥525 delivery charge.
How will I pay for the product I purchased?
For Japan orders, you can pay through CASH ON DELIVERY (Daibiki) by Sagawa Takkyubin, thru CREDIT CARD to Sagawa Takkyubin or CASH REMITTANCE to Mosbeau Account.
I’m interested to be a Mosbeau dealer in Japan, what are the requirements?
If you are interested to be a Mosbeau Dealer in Japan, call our customer service toll free number 0120-924-890 / 03-4580-0315 and inform your attending consultant that you are interested to be a dealer.
I’m interested to be a Mosbeau Dealer in Philippines, whom shall I address my inquiries?
Contact Mosbeau Philippines at 856-9000 or 0917-8994483 and look for Mr. Gerford Balderas or Ms. Lorena Esperas. You may also e-mail us at partner@mosbeau.com.ph
